Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or other proof of purchase.
How to Start a Return
To start a return, please contact us at support@zhengo.store with your order number and details of the item you wish to return.
If your return is approved, we will provide you with the return instructions and the applicable return address. Please do not send items back without first contacting us and receiving return authorization. Unauthorized returns may not be accepted.
Return shipping costs may apply depending on the reason for the return and the applicable return conditions.
Damages and Issues
Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, incorrect, or different from what you ordered.
Please provide your order number and clear photos or videos showing the issue so that we can review it and determine the appropriate resolution.
If the issue is confirmed to be our responsibility, we may provide a replacement, refund, or other appropriate solution.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return, including:
- Perishable goods, such as food, flowers, or plants
- Customized, personalized, or specially ordered products
- Personal-care and hygiene products where applicable
- Products that cannot be returned for health or safety reasons
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Products clearly marked as Final Sale
Some products may have specific return conditions stated on their product page.
If you are unsure whether your item is eligible for return, please contact us at support@zhengo.store before sending it back.
Exchanges
If you would like a different product, size, color, or variant, the fastest option is generally to return the original item, subject to our return policy, and place a new order for the desired item.
International Orders
International customers may be subject to additional return, customs, duties, taxes, or shipping requirements depending on the destination country.
Customers are responsible for complying with applicable local laws and import requirements.
Where local consumer-protection laws provide mandatory rights that differ from this policy, those legal rights will continue to apply.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may depend on your payment provider or bank.
Please allow up to 10 business days after the refund is approved for processing. If you have not received your refund after this period, please contact us at support@zhengo.store.
Shipping charges may not be refundable unless required by applicable law or the return is due to an error, defective product, damage, or another issue for which ZhenGo is responsible.
Contact Us
For any questions regarding returns or refunds, please contact:
ZhenGo
Email: support@zhengo.store
Website: zhengo.store